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Team Dynamics

Personal, Interpersonal, & Group

This series of workshops builds strong personal, interpersonal and group dynamics within intact teams and workgroups. Deliver this workshop across your organization to get everyone on the "same page" by establishing a common language and tool kit for creating positive team dynamics.

High Performing Team Dynamics

Personal Dynamics

High performance teams establish a norm of acceptance and respect of individual differences in personality, style and functional background. Establishing these norms minimizes personality and style conflicts that can damage work relationships. It increases innovation and creativity by assuring the team benefits from the different opinions and perspectives that result from individual differences.

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Interpersonal Dynamics

High performance teams establish a norm of strong work relationships to increase trust and personal risk taking. Increased trust builds strong personal networks that encourage openness and honesty when dealing with complex and emotional issues. Increased risk taking drives action on complex and difficult issues. High levels of trust and personal risk taking create an information rich environment for determining the right things to do and for doing those things right the first time.

High performance teams develop a norm of creating shared understanding on complex and emotional issues. Failure to create shared understanding on critical issues results in bad decisions, in-action, unproductive conflict, damaged relationships, blaming, and different views of “reality” — all of which reduce performance. Creating shared understanding on critical issues increases a team's ability to accurately and realistically assess a situation and find innovative and creative ways of dealing with the situation.

Group Dynamics

High performance teams develop a norm of resolving conflicts quickly and productively. This norm includes:

  1. Creating shared understanding so everyone knows what everyone else knows
  2. Diagnosing the conflict to identify its root cause
  3. Selecting and implementing the appropriate conflict resolution strategy
  4. Escalating conflicts they cannot resolve

High performance teams also establish norms to set the boundaries for acceptable behaviors. Key among these norms are:

  1. Truth Telling to assure accurate information and sound analysis
  2. Openness to different viewpoints to increase innovation and creativity
  3. Cost/Benefit sharing to provide recognition and protection to those who pay the costs of team actions

Personal Operating Manual (POM)

The Personal Operating Manual is positioned as pre-work for each training module. POM is a self-study guide that takes individuals on an introspective journey to understand self and to identify and analyze behavioral patterns that are driven by individual personality and style.

Understanding self is a critical first step in creating Personal Effectiveness. Individuals who do not understand self tend to become captives of their personality and style. They want the situation to adjust to them, rather than adjusting their behaviors to the situation. Their inability to adjust to specific situations minimizes their performance — it's like showing up for a basketball game in ice skates.

The Personal Operating Manual also allows the team to analyze its team chemistry that results from the combination of team members Personality, Relationship Style, Behavioral Style and Conflict Style. Analyzing team chemistry provides insight into team dynamics and how individual team members fit within this “natural team chemistry.” This analysis allows a team to develop team processes that take advantage of positive chemistry and compensate for negative team chemistry.

POM is based on four web-based self-assessments:

  1. Personality — Myers-Briggs Type Indicator; Form Q, Step II (MBTI)
  2. Relationship Style — Fundamental Interpersonal Relationship Orientation — Behaviors (FIRO-B)
  3. Behavioral Style — Personal Profile System Version 2.0 (DISC)
  4. Conflict Style — Thomas-Kilman Conflict Mode

Positioning POM as pre-work increases the richness of the workshop. It brings in another learning methodology and reduces class time for each workshop.

Workshop Specifications
Team Dynamics

Target Audience

Intact teams and workgroups


Blend of classroom, self-assessment and self-paced learning. Class time consists of four training modules delivered one week apart. The Personal Operating Manual includes four self-assessments and self-paced study guide.


The four training modules are each 1/2-day in length. Personal Operating Manual requires 6 to 10 hours of individual time.

Class Size

20 Participants


Four self-assessment instruments and self-paced study guide


Participant Binder, Personal Operating Manual and 4 web-based self-assessment instruments


Content, design and delivery are customizable for different populations.



Volume discounts for multiple deliveries

Content Overview

Understanding and Valuing Differences

This module turns individual differences into a source of team strength that increases performance. Participants learn an actionable process for understanding and valuing individual differences — a process that increases performance and minimizes personality conflicts that damage relationships, reduce collaboration, and create high levels of stress in work groups.

Participants plot their Personality types to analyze team chemistry in term of the team's preference for action, how it makes decisions, how it handles information and how the team keeps itself energized and focused. This allows the team to identify those things it does well because of its chemistry, and those things it may struggle with because of its chemistry.

Building Work Relationships

This module creates a culture of trust and personal risk taking. Participants learn an actionable model for building strong work relationships — a process that creates high levels of trust and personal risk taking between individuals and within work groups or teams.

Participants plot their Relationship Styles to analyze team chemistry in terms of inclusion, control and affection. Differences in needs for inclusion and control often lead to a bid for power between team members. Differences in affection often lead to unproductive conflict as the team tries to resolve its differences over inclusion and control.

Creating Shared Understanding

This module makes communications a team strength. Participants learn an actionable process for creating shared understanding on complex and emotional issues — a process that maximizes clarity and credibility. Participants learn how to create shared understanding on critical issues in order to develop an accurate and realistic assessment of situations.

Participants plot their behavioral styles from the DISC profile to analyze team chemistry at a task level. Differences in behavioral style create can create personal conflicts that push people into their back-up styles and damage work relationships.

Productive Conflict

This module develops an action-orientation to resolve conflicts. Participants learn how to resolve conflicts quickly, productively and with minimal stress. This process minimizes personality and politics while maximizing information and analysis — resulting in increased results and more innovative and creative solutions to conflicts.