Learn an actionable process for resolving conflicts quickly, productively, and with minimal stress.

Different goals, objectives, priorities, jobs, rewards, opinions, and attitudes make conflict an inherent part of organizational life. Unproductive conflict can create a win/lose culture that eventually develops into a norm of conflict avoidance. Conflict avoidance creates organizational paralysis on issues at a time when action is most needed. Therefore resolving conflicts quickly and productively is a key to maximizing individual and organizational performance.

Resolving conflicts productively requires action-oriented people who work collaboratively through a defined process.

In this webinar you will learn an actionable process for resolving conflicts quickly, productively and with minimal stress. This process establishes a common language and tools for conflict resolution that minimize personality and politics while maximizing information and analysis. Understanding this process will allow you to assess your strengths and weakness and develop techniques for increasing collaboration between the key stakeholders in the conflict.

Learning Objectives:

1. An actionable process for resolving conflicts quickly, productively, and with minimal stress
2. How to minimize personality and politics while maximizing information and analysis
3. How to diagnose the elements of a conflict to get to the root cause
4. How to pick the right conflict resolution strategies for each situation
5. How to maximize collaboration and cooperation among participants in a conflict

90 minutes (60 minute presentation, 30 minute open discussion)

Douglas Peters, President, DS Performance Group